Need help? Call us.
Existing customers: you reach a real person at Tektel support.
Call support
Support line: 270-505-8001
Main line: (270) 360-1258
When you call, tell us your company name and what you are seeing. We will open a ticket, start working on it and tell you what we changed when it is fixed.
Report a call problem
If you have a Cloud Voice call that failed, was garbled or did not ring, use the report-a-call form. Include the number that called, the number that was dialed, and the date and time. The details let us trace the call through the system quickly.
Remote support
Many problems can be fixed remotely. Call us and we will walk you through starting a secure support session, so we can see your screen and fix the issue while you watch.
What should I have ready when I call?
Your company name, the name of the person affected, and a short description of what happened. A screenshot or error message helps.
Is this page for new customers?
Not exactly. New customers should use our contact page, and we will start with a conversation.
How do I get a vacation greeting for my phone system?
Cloud Voice customers can contact support to arrange a holiday or vacation greeting. Give us as much notice as you can.
Not a customer yet?
We would be glad to talk. Call (270) 360-1258 or reach out. Talk to a person